Our 2 year old yellow lab had become increasingly reactive on leash toward other dogs and some people. Michelle explained everything thoroughly during the initial consultation. We chose a day and train package so that Charlie could work 1:1 with the trainers for 4 sessions. We worked most with Michelle, Tanya and Courtney, but all of the staff were friendly, answered countless questions, and patiently taught us how to train Charlie. After working with SMS for only 3 months, Charlie is like a new dog. Walks are enjoyable now and he is a happier dog!